Sector research · Confidential · 10–15 minutes

Compliance Operations Research

A sector-wide research project into how housing associations are responding to Awaab's Law, the Social Housing (Regulation) Act, and tightening RSH consumer standards.

Why take part

Contribute to independent sector research that will be shared with all participants
Receive a free benchmarking summary showing how your organisation compares to peers
Opt in to request a walkthrough of Noxera against your own compliance workflow

All responses are confidential and will only be used in aggregated form unless you explicitly opt in to be contacted.

Section A: About Your Organisation

Basic details so we can segment responses

Organisation name *

Region(s) of operation *

Your name *

Your job title *

Email address *

Phone (optional)

Q1. How many homes does your organisation manage?

Under 1,000 1,000 – 5,000 5,000 – 10,000 10,000 – 25,000 25,000 – 50,000 Over 50,000

Q2. What is your current RSH consumer standards grading?

C1: fully compliant C2: compliant but with improvement needed C3: serious failings identified C4: critical failings identified Not yet inspected / awaiting grading Prefer not to say

Q3. What best describes your role in decisions about operational and compliance systems?

I make the final decision I influence the decision strongly I am part of the evaluation team I would champion it internally to decision-makers I am gathering information at this stage

Section B: Current State

How your organisation is managing repairs and compliance today

Q4. How confident are you that your organisation could demonstrate full Awaab's Law compliance across all live cases today?

1Not confident 2Slightly confident 3Somewhat confident 4Mostly confident 5Fully confident

Q5. How many different systems or platforms does your organisation currently use to manage repairs and compliance work end to end?

1–2 (mostly centralised) 3–4 (spread across a few platforms) 5+ (heavily fragmented) Unsure

Q6. If a regulator or ombudsman requested the full evidence trail for a specific case tomorrow, how quickly could your team produce it?

Within minutes: it's all in one place Within a few hours: we'd need to pull from several systems It would take a day or more: records are scattered We're not confident we could produce a complete trail

Q7. In the last 12 months, has your organisation experienced any of the following? (Tick all that apply)

A missed compliance or response deadline A complaint upheld by the Housing Ombudsman A regulatory finding, warning, or enforcement notice Operational teams reporting overload linked to admin and chasing Difficulty producing evidence or audit trail when needed None of the above

Q8. Have you invested in any new systems or process changes specifically to address Awaab's Law or RSH consumer standards?

Yes, and it's working well Yes, but it's not fully solving the problem We're currently evaluating options No, but we know we need to No, we don't see an urgent need

Q9. How would you rate the operational pressure your repairs and compliance teams are currently under?

Section C: Request a walkthrough

Whether you'd like a walkthrough of Noxera against your own compliance workflow

Q10. How interested would you be in a walkthrough of Noxera against your own compliance workflow?

1Not interested 2Slightly interested 3Somewhat interested 4Very interested 5Exactly what we need

Q11. In a walkthrough, which workflow would you most want to see first?

Damp and mould case management Emergency repairs and Awaab's Law response windows General compliance case progression Inspections and evidence capture Cross-team coordination and ownership tracking Other (please specify below)

Q12. If a walkthrough went well and there was a fit afterwards, who would need to be involved in approving anything that came next?

Just my team / department My head of department or director Executive team / CEO Board or committee approval Procurement involvement Unsure

Q13. How realistic is it that you could make time for a walkthrough in the next month?

Q14. Is there anything specific about your situation, priorities, or constraints we should know before reaching out?

Q15. Whether or not a walkthrough happens, would you like to receive the aggregated research findings when published?

Yes, send me the full research report Yes, send me a short summary only No, thank you

Section D: Consent & Next Steps

Please confirm the following before submitting

I confirm that the information provided in this questionnaire is accurate to the best of my knowledge. * I agree to my responses being used in aggregated, anonymised form as part of Noxera's sector research. * I would like to request a walkthrough of Noxera against my own compliance workflow. I am happy for Noxera to contact me directly to discuss my responses or schedule the walkthrough.

What happens next

All responses will be reviewed within 10 working days. Respondents who request a walkthrough will be contacted directly to schedule it. All respondents who opted in to receive findings will be sent the aggregated research report when it is published.

Thank you for taking part in this research. Your input directly shapes how the sector responds to one of the most significant regulatory shifts in a generation.

Thank you for taking part

We'll review responses over the next 10 working days. If you've requested a walkthrough, we'll be in touch directly to schedule it. If you opted in to receive the findings, we'll send you the aggregated research report when it's published.

← Back to Home